PRIVACY & SECURITY POLICY
Here’s what you agree to when you sign up with FOODX:
At FoodX Technologies (FOODX), we respect your privacy. While the nature of our business requires us to obtain personal information from you, we will never knowingly sell, rent, loan, or provide that information to any third party (except the financial institution that processes your payment) without your specific consent. FOODX is dedicated to protecting your information and fully complying with the requirements of the law.
When you visit our website a small file called a “cookie” is used to track the items added to your order as you move through our website. Once you have finished browsing our site, you can delete the cookies from your hard drive.
FOODX uses Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show FOODX’s ads on sites across the Internet. FOODX and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to your website. FOODX and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to your site.
We, at FOODX, respect your privacy. We may share Personal Information with our service providers (e.g. website hosting providers, email service providers, freight carriers, third party marketing platforms, advertising networks, and IT providers) as reasonably needed for them to provide the relevant services to us. Our servers and service providers may be located in Canada and outside of Canada (e.g. in the United States) and accordingly, your Personal Information may be available to government or other agencies pursuant to the laws of the relevant jurisdictions.
Intended Purpose, Consent & Use of information:
FOODX will only collect information from customers through lawful and consented sources. The company will not hold or collect any information that originates from an unconsented source. If a FOODX employee receives unconsented information, he/she will advise the party that sent it to cease. The employee will also advise that providing unconsented information is in violation of the Personal Information Protection Act. If for business reasons, FOODX requires original information to be used for a different purpose, customers will be advised in advance and consent obtained prior to the new use.
Request for Additional Information:
From time to time, we may ask you for additional information about your lifestyle, demographics, and attitudes so as to improve our service to you. Here again, we will never share this information with any third party except in an aggregate form, such as the percentage of our customers that have purchased a particular product.
FOODX expects customers to provide accurate information and notify the company of any changes to continue with effective administration or service. Such things as (but not limited to) phone numbers, addresses or payment methods must be kept up to date by the customer.
Safeguard & Security:
All information collected from customers is safeguarded through various means such as (but not limited to): restricted access to databases and servers, ciphering, passwords, encryption, as well as locked filing cabinets for information collected in paper form. All staff are trained in proper safeguarding of information with periodic audits conducted. If paper documents containing personal customer information are no longer required, they are shredded.
Openness & Access:
Complaints & Inquiries:
Any concerns, complaints or inquiries about the handling of personal information or surrounding the policy must be made in writing and include specific concerns. They should be directed to Peter Van Stolk, FoodX Technologies Ltd. Unit 105-5566, Trapp Ave. Burnaby, B.C. V3N 5G4. All complaints will be investigated and responded to within 30 days from receiving complaint and steps taken by the Company to resolve the situation. If this process does not resolve the complaint, then the individual may seek remedies under the provincial Privacy Commissioner.